Shipping and Returns
All orders are processed and shipped within 24-72hrs. We try our best to ship out every order placed before 1pm est. (except on weekends) on the same day. Vaperz Cloud is not open on weekends and most major holidays so your package will be shipped the next business day. We ship all of our packages through USPS (United States Postal Service.) Orders over $100 will have signature confirmation.
RETURN AND EXCHANGE POLICY:
We accept returns or exchange within 30 days of purchase. When returning or exchanging items the following must be met:
- within 30 days of purchase date
- must be unopened and in original package
- must show no sign of wear or damage
- must email customer support for RMA# (email@example.com)
- must include receipt and RMA# in package
- customer must ship products back securely and is responsible for fee (tracking number advise as we are not responsible if package isn't delivered)
If an item was received damaged or incorrectly shipped, please contact firstname.lastname@example.org within 24hrs of receiving item and we will fix the problem.
If a battery is defective, you must contact us within 14 days of receiving your order. We only guarantee that batteries will NOT be dead on arrival (will not accept a charge) or have other initial issues (first charge/usage).
This guarantee only applies if:
- Batteries are fully charged before their first use.
- Batteries are used with requirements no higher than their manufacturer ratings.
Failure to either charge batteries, or use of batteries beyond manufacturer's specifications, WILL render you ineligible for ANY warranty.
Cosmetic Issues with Batteries
Due to the heat-shrink wrap used to wrap batteries, some imperfections, like wrinkles, are considered normal in the manufacturing process and do not impact the function of the battery. If you have any questions about the integrity of the wrap, please email us photos, and discontinue use of the battery. Batteries with tears/holes in the wrap should not be used. If your battery arrives with a tear/hole in the wrap we may do any of the following (at our discretion): replace the battery, send you a replacement wrap, or issue a refund.
Given the consumable and easily damaged nature of batteries, we regret that we cannot be responsible for any issues that occur more than 14 days after your order has arrived for ANY reason.
*Replacement is at our sole discretion and may be denied.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. You must contact us within 30 days of purchase date to request refund. Items returned after 30 days will not be refunded. You will be responsible for shipping the item(s) back to us along with the RMA#. Shipping with tracking is highly advise as we are not responsible for undelivered packages.